- Pre Sales / Sales
- Using Your DataLocker
- DataLocker Features
- Security Related Questions
- MS Windows Questions
- Mac OS Questions
- DL3 Questions
Pre Sales / Sales
What operating systems does the DataLocker support?
Pre Sales / Sales Because the DataLocker is platform independent and does not use any software or drivers, it can be used on virtually any operating systems that supports USB mass storage. What is your warranty policy ?
Pre Sales / Sales The DataLocker carries a 1-year limited* warranty from the date of purchase. DataLocker is not responsible for any damages incurred in the shipping process. Any claims for loss or damage must be made to the carrier directly. Claims for shipping errors should be reported to DataLocker within three (3) working days or receipt of merchandise.
Can the DataLocker be shipped internationally?
Pre Sales / Sales Yes, it can be shipped internationally however the DataLocker is subject to export restrictions. See below :
What is your return policy ?
Pre Sales / Sales We offer an unconditional 30 day money back guarantee. If for any reason you are not satisfied with the DataLocker you can return it for a full refund.
How long does it take for my order to process?
Pre Sales / Sales Orders are usually processed within 2-3 business days.
Using Your DataLocker
What is the default password for my DataLocker ?
Using Your DataLocker The defaullt password is "000000"
How do I delete the administrator password on my DataLocker ?
Using Your DataLocker If you have a "master" or administor password set, you can delete it by either initiating the "self destruct" mode or by using our factory reset tool. The factory reset utility requires a MS Windows operating system PC. The utility can be downloaded here : DataLocker Factory Reset Utility
After unzipping the utility, simply connect and authenticate your Data Locker and run the EXE file. Your DataLocker will be restored to the factory original settings, all data will be deleted and passwords reset.
How do I set the Master Adminstrator password on my Enterprise edition ?
Using Your DataLocker You need to download and run the Master Password Utility. Here is the link
Please note : This utility must be run on a MS Windows based system. Vista users need to RIGHT CLICK on the program icon and run the utility as an "Administrator"
How to initialize the DataLocker on Windows Vista
Using Your DataLocker Windows Vista
Note: This procedure is to initialize the DataLocker if you Regerated the Encryption Key or if the Self Destruct executed and erased the drive.
- Right-click on the Computer icon on the desktop or in the Start Menu.
- Left-click on Manage.
- Left-click on Disk Management.
- Usually, the Initialize Disk wizard will appear automatically when you open Disk Management. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized and then left-click on the Ok button. If the wizard does show up, go to step 5. If the wizard does not show up, please see the Note and additional images directly below
- When you find it. Right-click on the little red arrow choose Initialize Disk.
- The drive is now initialized. The disk should have a black bar and say that it is Unallocated. You should now be able to create a partition and format the hard drive. For instructions on how to create and format a partition, please our formatting guide.
Important: For the best compatibility between computers we recommend using the MBR (Master Boot Record) option and not the GPT(GUID Partition Table).

Note: If you do not see the Initialize Disk wizard. Then you will need to start the initialization on your own. The drive that needs to be initialized should have a little circle with a red arrow pointing down like in the image below.



How to partition and format the DataLocker on Mac OSX 10.4 (Tiger)
Using Your DataLocker Dim lights Embed Embed this video on your site Mac OSX 10.4 (Tiger)
Please follow the steps below to format the drive:
- Double left-click on your Internal Mac drive and choose Applications -> Utilities and double-click on Disk Utilities.
- In the left pane, choose the DataLocker drive that you want to partition and format. Usually there are two listings for each drive unless you have more than one partition on a particular drive. Choose the drive listing that is farthest to the left for the drive that you want to format. It is usually above the name of the drive.
- Click the Options button and choose Apple Partition Map. Then click on Ok.
- Change the Format to Mac OS Extended (Journaled). You can also give the drive a name by typing it into the Name box. When you are done, click on Partition.
- A box will come up letting you know that formatting and partitioning the drive will erase all of the information that is on the drive. If you don’t need any of the information on the drive, then click on Partition.
- The drive is now formatting and you will see a status bar at the bottom that says Creating Partition Map. When it is done, this bar will go away and the drive should now show up on your desktop.



Note: If you cannot choose Options because it is grayed out, click on the Current dropdown menu and click on 1 partition. This will make the Options button useable again. Also, if you receive an error saying that the drive cannot be unmounted, shut down the Mac, unplug the drive and turn you Mac back on. After the Mac has fully booted and the desktop loaded connect the drive and try again from Step 1.




How to partition and format the DataLocker on Mac OSX 10.5 or 10.6
Using Your DataLocker Dim lights Embed Embed this video on your site Mac OSX 10.5 (Leopard) or 10.6 (Snow Leopard)
To format a drive, please follow the steps below:
- Double left-click on your Internal Mac drive. Choose Applications then Utilities, and double-click on Disk Utilities.

- In the left pane, choose the DataLocker drive that you want to partition and format. Usually there are two listings for each drive unless you have more than one partition on a particular drive. Choose the DataLocker drive listing that is farthest to the left for the drive that you want to format. It is usually directly above the name of the drive.
- Under Volume Scheme click the drop-down box and click on 1 partition.
- Click the Options button and choose Apple Partition Map then click on Ok.
- Change the Format to Mac OS Extended (Journaled). You can also give the drive a name by typing it into the Name box. When you are done, click on Apply.
- A box will pop-up letting you know that formatting and partitioning the drive will erase all of the information that is on the drive. If you don’t need any of the information on the drive, then click on Partition. If you do need the data on the drive, you will need to copy the data to another location before proceeding.
- The drive is now formatting and you will see a status bar at the bottom that says formatting the disk and gives the name of the drive, the format it is applying and the name that you specified. When it is done, this bar will go away and the drive should now be listed on your desktop.
Important Note: If you have an Intel-based Mac, you will want to use the GUID Partition Table as recommended by Apple.


- Double left-click on your Internal Mac drive. Choose Applications then Utilities, and double-click on Disk Utilities.
How to initialize the DataLocker on Windows XP
Using Your DataLocker Windows XP
Note: This procedure is to initialize the DataLocker if you Regerated the Encryption Key or if the Self Destruct executed and erased the drive.- Right-click the My Computer icon on the desktop or in the Start Menu.
- Left-click on Manage.
- Left-click on Disk Management.
- Usually, the Initialize and Convert Disk Wizard will appear automatically when you open Disk Management. If the wizard does show up, go to step 5. If the wizard does not show up, please see the Note and additional images directly below
- This is where you select what drives you want to initialize. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized and then left-click on the Next button.
- This windows just gives an overview of what is going to be done to the disk according to what you chose in the previous screens. Left-click on Finish
- The drive is now initialized. The disk should have a black bar and say that it is unallocated. You should now be able to create a partition and format the hard drive.
Note: If you do not see the Initialize and Convert Disk Wizard. Then you will need to start the initialization on your own. The drive that needs to be initialized should have a little red circle with a white dash in like the image below.

When you find it, Right-click on the little red circle with the white dash and choose Initialize Disk



How to partition and format the DataLocker on Windows XP
Using Your DataLocker Dim lights Embed Embed this video on your site Windows XP
To partition and format the drive with Disk Management, follow these steps:
- To begin, open Disk Management by right-clicking on My Computer and left-click on Manage. The Computer Management screen will open.
- Open Computer Management, you will see two panes, in the left pane, there will be a list of items. Under Storage, click on Disk Management. This will load a right pane with 2 windows on the right side. You may need to maximize the Computer Management window to see all your drives.
- In the lower right pane, you will see a graphical list of all available drives or devices. Find the drive listing that corresponds to the DataLocker that you want to partition and format. It typically has a black bar indicating unallocated space.
- Right-click on the black bar to see a menu of available options. Select New Partition.
- The Welcome to New Partition Wizard will come up. Click on Next to proceed to the next screen.
- Choose Primary Partition and press Next.
- This is where you can set a partition on the DataLocker. By default Windows chooses the whole drive so click on Next.
- Choose the drive letter that you want the drive to have. By default Windows will choose the next available drive letter. Then click on Next.
- This is the format screen. Make sure that the File System is set to NTFS. In the Volume Label field you can give the DataLocker a name if you want. Check the box that says Perform a Quick Format so that the drive will be formatted quickly. Make sure to leave the Allocation unit size to Default, and then click Next.
- This screen gives you a confirmation of all the steps that you just went through. Click on Next.
- The listing for the drive (Disk 2 in the picture below) will say Formatting as it formats the drive.
- When the drive is done (Disk 2 in the picture below) the bar will be blue and the drive will say Healthy.
If you don’t have My Computer on your desktop, it should be located in your Start Menu. You can also find Computer Management in the Control Panel under Administrative Tools.
Important: You may need to initialize the drive. If so, please see the initialization guide here.
If there is a blue bar, then the drive has already been partitioned and formatted. Make sure, that if you have data on the DataLocker, you back it up before proceeding. Once you are ready, right-click on the blue bar and choose Delete Partition. You will see a pop-up window asking you if you really want to delete the partition. Click Yes. The bar should now be black.




Note: If you would like to create multiple partitions on the DataLocker, you can type in the amount in megabytes you want for the Primary Partition, and it will partition and format only that amount. For example, if you have a 500 GB DataLocker and you want to split the DataLocker into two partitions, you could type in 250000 (for 250 GB's) in the Partition size in MB area.
Once you finish formatting this first partition, you will need to go back and follow all these steps again to partition and format the left-over unallocated area of the DataLocker. The next time around, however, you will need to choose Extended Partion when you come to the Select Partition Type window. (Look at previous step.) Remember, when you change or add partition it will destroy any data on the DataLocker. So, be sure to plan how many and what size partitions you want before creating them.






How to partition and format the DataLocker on Windows Vista
Using Your DataLocker Dim lights Embed Embed this video on your site Windows Vista
To partition and format the drive with Disk Management, please follow these steps:- Open Disk Management by right-clicking on Computer and left-click on Manage. If you don’t have Computer on your Desktop, it should be located in your Start Menu.
- You will see two panes, on the left pane under Storage, click on Disk Management. This will load the right pane and you will see the drives show up.
- In the lower right pane, you will see a list of all available drives/devices. Find the drive listing that corresponds to the DataLocker drive that you want to partition and format. It usually has a black bar indicating unallocated space.
- Right-click on the black bar to see a menu of available options. Left-click on New Simple Volume.
- The Welcome to the New Simple Volume Wizard will show up. Left-click on Next to proceed to the next screen.
- This is where you can set a partition on the drive. By default Windows chooses the whole drive so you can left-click on Next.
- Choose the drive letter that you want the DataLocker to have. By default Windows will choose the next available drive letter. Then click on Next.
- This is the format screen. Make sure that the File System is set to NTFS. The Allocation Unit Size can be left at Default. In the Volume Label field you can give the DataLocker a name if you want. Check the box that says Perform a Quick Format so that Windows will format the drive quickly. Then click on Next.
- The next screen gives you a confirmation of all the steps that you just went through. Click on Next.
- The listing for the drive (Disk 1 in the picture below) will say Formatting as it formats the drive.
- When the drive is done (Disk 1 in the picture below) the bar will be blue and the drive will say Healthy.
Important: You may need to initialize the drive. If so, please see the Initialization drive here.
If there is a blue bar, then the drive has already been partitioned and formatted. Make sure, that if you have data on the DataLocker, you back it up before proceeding. Once you are ready to proceed, right-click on the blue bar and choose Delete Volume... You will see a pop-up window asking you if you really want to delete the partition. Click Yes. The bar should turn black.



Note: To create multiple partitions on the DataLocker, you will have to type in a smaller amount in megabytes, and it will partition and format only that amount. For example, if you have a 500 GB hard drive and you want to divide the drive into two partitions, you could type in 250000 (for 250 GB's) in the Simple volume size in MB area.
Once you finish formatting the first partition, you will need to go back and repeat these steps again to partition and format the left-over unallocated area of the DataLocker. The result will be two partitions on the DataLocker. Remember, when you change, or add partitions it will destroy any data on the DataLocker. So be sure to plan out ahead how many and what size partitions you want before creating any.






How to partition and format the DataLocker on Windows 7
Using Your DataLocker Dim lights Embed Embed this video on your site Windows 7
To partition and format the DataLocker with Disk Management, please follow these steps:
- Open Disk Management by right-clicking on Computer (on your Start Menu) and left-click on Manage.
- You will see two panes, on the left pane under Storage, click on Disk Management. You will now see the right pane show the drives attached to your computer. Maximize the window if necessary to see the drives.
- In the lower right pane, you will see a list of all available drives/devices. Find the drive listing that corresponds to the DataLocker drive you want to partition and format. It usually has a black bar indicating unallocated space.
Important: You may need to initialize the drive. If so, please see the initializtion guide here.
If there is a blue bar, then the drive has already been partitioned and formatted. Make sure, that if you have data on the DataLocker drive, you back it up before proceeding. Once you are ready, right-click on the blue bar and select Delete Volume. You will see a pop-up window asking you if you really want to delete the partition. Click Yes. The bar should now turn black.
- Right-click on the black bar to see a menu of available options. Left-click on New Simple Volume.
- The Welcome to the New Simple Volume Wizard will appear. Left-click on Next to proceed to the next screen.
-
This is where you will set a partition on the drive. By default Windows chooses the whole drive so you can left-click on Next.
Note: To create multiple partitions on the DataLocker, you will have to type in a smaller amount in megabytes, and it will partition and format only that amount. For example, if you have a 500 GB hard drive and you want to divide the drive into two partitions, you could type in 250000 (for 250 GB's) in the Simple volume size in MB area.
Once you finish formatting the first partition, you will need to go back and repeat these steps again to partition and format the left-over unallocated area of the DataLocker. The result will be two partitions on the DataLocker. Remember, when you change, or add partitions it will destroy any data on the DataLocker. So be sure to plan out ahead how many and what size partitions you want before creating any.
- Choose the drive letter that you want the DataLocker to have. By default Windows will choose the next available drive letter. Then click Next.
- This is the format screen. Make sure that the File System is set to NTFS. The Allocation Unit Size can be left in its default value. In the Volume Label field you can give the DataLocker a name if you want. Check the box that says Perform a Quick Format so that Windows will format the drive quickly. Then click on Next.
- The next screen gives you a summary of all the steps that you just went through. Click on Next.
- The listing for the drive (Disk 1 in the picture below) will say Formatting as it formats the drive.
- When the drive is done (Disk 1 in the picture below) the bar will be blue and the drive will say Healthy.









Why does my DataLocker power off unexpectedly ?
Using Your DataLocker Make sure you do not have Windows USB port power save option turned on.
Turning off a USB port's power save option on Windows XP Pro
- In Windows, click on Start >Control Panel (or Start >Settings >Control Panel).
- Double-click on System, then open the Hardware tab.
- Click Device Manager.
- Click the + at Universal Serial Bus Controllers.
- Right-click USB Root Hub and select Properties.
- Open the Power Management tab.
- Clear the checkmark from Allow the computer to turn off this device to save power.
- Click OK.
- Repeat this procedure for the USB 2.0 Hub.
What is the factory preset password ?
Using Your DataLocker The initial default password is "000000"
Please explain FAT32 and NTFS drive formatting ?
Using Your DataLocker The DataLocker comes preformatted in the NTFS format due to its superior performance, support and capabilities for high capacity hard drives.
Windows Users
If you require a drive which can be used on multiple operating systems, you may need to reformat the drive in the FAT32 format. Microsoft has eliminated support for FAT32 formatting for drives over 32GB so you must use a third party tool for formatting. We recommend Swiss Knife , an excellent free tool by CompuApps.
Mac Users
Mac OS users can read files from an NTFS formatted drive, however thay cannot write files to one. Mac OS users must reformat the drive with the FAT32 format in order to read and write to the drive. The native Mac HFS format is also supported, choose this file system if you will only be using the DataLocker on a Mac system.
Linux Users
Linux users may use the DataLocker without reformatting if they they have an NTFS driver installed.
Here is an excellent tutorial explaining how to install the Linux NTFS driver - http://www.howtoforge.com/ubuntu_edgy_eft_ntfs_ntfs_3g
If you can not use NTFS drives you must reformat the drive using the FAT32 format.
Linux native ext2 and ext3 drive formats are currently being tested.
Below is a summary of the key differences between NTFS and FAT32.
NTFS vs FAT32
"Article reprinted with permission of www.NTFS.com"
Criteria
NTFS
FAT32
Operating System
Windows NT
Windows 2000
Windows XP
Windows 2003 Server
Vista 32 and 64 Bit
Linux (with driver installed)DOS v7 and higher
Windows 98
Windows ME
Windows 2000
Windows XP
Vista 32 and 64 bit
Mac OS
LinuxFile Limitations
Max Volume Size
2TB
2TB for some OS
Max Files on Volume
Nearly Unlimited
4194304
Max File Size
Limit Only by
Volume Size4GB minus 2 Bytes
Max Clusters Number
Nearly Unlimited
4177918
Max File Name Length
Up to 255
Up to 255
File System Features
Unicode File Names
Unicode Character Set
System Character Set
System Records Mirror
MFT Mirror File
Second Copy of FAT
Boot Sector Location
First and Last Sectors
First Sector and
Copy in Sector #6File Attributes
Standard and Custom
Standard Set
Alternate Streams
Yes
No
Compression
Yes
No
Encryption
No
No
Object Permissions
Yes
No
Disk Quotas
No
No
Sparse Files
No
No
Reparse Points
No
No
Volume Mount Points
No
No
Overall Performance
Recoverability
Yes
No
Performance
Low on small volumes
High on LargeHigh on small volumes
Low on largeDisk Space Economy
Max
Average
Fault Tolerance
Max
Minimal
I can't get my DataLocker to power on
Using Your DataLocker If you are having trouble getting your DataLocker to power on or connect please try the following.
- The DataLocker comes with a Y cable with a RED and BLACK USB ends. The RED end can be used for additional power, do not use it by itself as it will not provide enough power, the BLACK end is the primary connection.
- First connect the cable to the computer then connect the cable to the DataLocker.
- Don't plug into a USB hub, plug directly into a USB port on the computer.
- Some USB ports on the front of desktop computers carry less power than the back ports. Try connecting to a USB ports in the back of the machine to ensure adequate power.
Why do I get this message: %u201CA hi-speed device was connected to a non hi-speed USB hub%u201D?
Using Your DataLocker The DataLocker is a USB 2.0 device and your USB port is not USB 2.0. You can still use the drive however you will not have USB 2.0 speeds.
DataLocker Features
How do I set up the RFID 2 factor authentication ?
DataLocker Features You can set up the optional 2 factor RFID authentication available on the DL1000V32F and the DL500V32F by following the below instructions :
Dim lights Embed Embed this video on your siteWhat is the "Change Encryption Key" function used for?
DataLocker Features The "Change Encryption Key" function is used to generate a new AES encryption key. This is useful for redeploying a DataLocker to a new user, for example if a company needs to reissue a used DataLocker to a new employee, changing the encryption key will make all previously stored data unreadable.

Changing the encryption key is irreversible, and makes 100% of your data unreadable. Please use with caution.
Security Related Questions
Does the DataLocker meet NISPOM 8-306, DoD Directive 5220.22M requirements for disk wiping ?
Security Related Questions The DataLocker wipes or destroys data when the self destruct routine is initiated and when the zeroization or key regeneration routine is initiated. In these cases, the DataLocker deletes all encryption keys making the stored data irretrievable.
According to DoD 5220.22-M directive dated February 28, 2006
8-301. Clearing and Sanitization. Instructions on clearing, sanitization and release of IS media shall be issued by the accrediting CSA.
a. Clearing. Clearing is the process of eradicating the data on media before reusing the media in an environment that provides an acceptable level of protection for the data that was on the media before clearing. All internal memory, buffer, or other reusable memory shall be cleared to effectively deny access to previously stored information.
b. Sanitization. Sanitization is the process of removing the data from media before reusing the media in an environment that does not provide an acceptable level of protection for the data that was in the media before sanitizing. IS resources shall be sanitized before they are released from classified information controls or released for use at a lower classification level.
http://www.dss.mil/isp/odaa/documents/nispom2006-5220.pdf
The DataLocker's hardware based encryption and wipe routines fully meet the requirements for clearing data.
FIPS 140-2 Levels Explained
Security Related Questions Security Level 1
Security Level 1 provides the lowest level of security. Basic security requirements are specified for a cryptographic module (e.g., at least one Approved algorithm or Approved security function shall be used). No specific physical security mechanisms are required in a Security Level 1 cryptographic module beyond the basic requirement for production-grade components. An example of a Security Level 1 cryptographic module is a personal computer (PC) encryption board.
Security Level 1 allows the software and firmware components of a cryptographic module to be executed on a general purpose computing system using an unevaluated operating system. Such implementations may be appropriate for some low-level security applications when other controls, such as physical security, network security, and administrative procedures are limited or nonexistent. The implementation of cryptographic software may be more cost-effective than corresponding hardware-based mechanisms, enabling organizations to select from alternative cryptographic solutions to meet lower-level security requirements.
Security Level 2
Security Level 2 enhances the physical security mechanisms of a Security Level 1 cryptographic module by adding the requirement for tamper-evidence, which includes the use of tamper-evident coatings or seals or for pick-resistant locks on removable covers or doors of the module. Tamper-evident coatings or seals are placed on a cryptographic module so that the coating or seal must be broken to attain physical access to the plaintext cryptographic keys and critical security parameters (CSPs) within the module. Tamper-evident seals or pick-resistant locks are placed on covers or doors to protect against unauthorized physical access.
Security Level 2 requires, at a minimum, role-based authentication in which a cryptographic module authenticates the authorization of an operator to assume a specific role and perform a corresponding set of services.
Security Level 2 allows the software and firmware components of a cryptographic module to be executed on a general purpose computing system using an operating system that
• meets the functional requirements specified in the Common Criteria (CC) Protection Profiles (PPs) listed in Annex B and
• is evaluated at the CC evaluation assurance level EAL2 (or higher).
An equivalent evaluated trusted operating system may be used. A trusted operating system provides a level of trust so that cryptographic modules executing on general purpose computing platforms are comparable to cryptographic modules implemented using dedicated hardware systems.Security Level 3
In addition to the tamper-evident physical security mechanisms required at Security Level 2, Security Level 3 attempts to prevent the intruder from gaining access to CSPs held within the cryptographic module. Physical security mechanisms required at Security Level 3 are intended to have a high probability of detecting and responding to attempts at physical access, use or modification of the cryptographic module. The physical security mechanisms may include the use of strong enclosures and tamper detection/response circuitry that zeroizes all plaintext CSPs when the removable covers/doors of the cryptographic module are opened.
Security Level 3 requires identity-based authentication mechanisms, enhancing the security provided by the role-based authentication mechanisms specified for Security Level 2. A cryptographic module authenticates the identity of an operator and verifies that the identified operator is authorized to assume a specific role and perform a corresponding set of services.
Security Level 3 requires the entry or output of plaintext CSPs (including the entry or output of plaintext CSPs using split knowledge procedures) be performed using ports that are physically separated from other ports, or interfaces that are logically separated using a trusted path from other interfaces. Plaintext CSPs may be entered into or output from the cryptographic module in encrypted form (in which case they may travel through enclosing or intervening systems).
Security Level 3 allows the software and firmware components of a cryptographic module to be executed on a general purpose computing system using an operating system that
• meets the functional requirements specified in the PPs listed in Annex B with the additional functional requirement of a Trusted Path (FTP_TRP.1) and
• is evaluated at the CC evaluation assurance level EAL3 (or higher) with the additional assurance requirement of an Informal Target of Evaluation (TOE) Security Policy Model (ADV_SPM.1).
An equivalent evaluated trusted operating system may be used. The implementation of a trusted path protects plaintext CSPs and the software and firmware components of the cryptographic module from other untrusted software or firmware that may be executing on the system.Security Level 4
Security Level 4 provides the highest level of security defined in this standard. At this security level, the physical security mechanisms provide a complete envelope of protection around the cryptographic module with the intent of detecting and responding to all unauthorized attempts at physical access. Penetration of the cryptographic module enclosure from any direction has a very high probability of being detected, resulting in the immediate zeroization of all plaintext CSPs. Security Level 4 cryptographic modules are useful for operation in physically unprotected environments.
Security Level 4 also protects a cryptographic module against a security compromise due to environmental conditions or fluctuations outside of the module's normal operating ranges for voltage and temperature. Intentional excursions beyond the normal operating ranges may be used by an attacker to thwart a cryptographic module's defenses. A cryptographic module is required to either include special environmental protection features designed to detect fluctuations and zeroize CSPs, or to undergo rigorous environmental failure testing to provide a reasonable assurance that the module will not be affected by fluctuations outside of the normal operating range in a manner that can compromise the security of the module.
Security Level 4 allows the software and firmware components of a cryptographic module to be executed on a general purpose computing system using an operating system that
• meets the functional requirements specified for Security Level 3 and
• is evaluated at the CC evaluation assurance level EAL4 (or higher).
An equivalent evaluated trusted operating system may be used.Source :FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATION "SECURITY REQUIREMENTS FOR CRYPTOGRAPHIC MODULES"
What is the "Self Destruct" Mode ?
Security Related Questions The "Self Destruct" feature (available on the Pro AES and Enterprise editions) is a defense against brute force password hack attempts. When activated, after nine unsuccessful password entries the encryption key is deleted rendering all of the data on the drive inaccessible. Once the encryption key is deleted your data can not be recovered. Powering off the unit does NOT reset the unsuccessful password attempts counter.
Use this feature with caution.

This feature can be disabled in the "Options" menu which is available immediately after entering your initial password.
Can you recover a lost password ?
Security Related Questions No, this would violate the most important principal in password based data security.
What is the difference between ECB Mode versus CBC Mode AES encryption ?
Security Related Questions The Advanced Encryption Standard (AES), is a block cipher adopted as an encryption standard by the U.S. government for military and government use.
ECB (Electronic Codebook) is essentially the first generation of the AES. It is the most basic form of block cipher encryption.
CBC (Cipher Blocker Chaining) is an advanced form of block cipher encryption. With CBC mode encryption, each ciphertext block is dependent on all plaintext blocks processed up to that point. This adds an extra level of complexity to the encrypted data.
The practical difference is best illustrated with this graphic :



Unencrypted Data
ECB MODE
Encrypted Data
CBC Mode
Encrypted Data
Images Courtesy Wikipedia.com
References : Wikipedia - "Block cipher modes of operation"
How is my data secured and encrypted?
Security Related Questions The DataLocker is secured with our patented authentication panel and then the drive is fully encrypted with 256 bit AES / CBC mode encryption. Every sector of your hard drive is encrypted.
MS Windows Questions
I used to be able to connect my DataLocker to my Windows machine now it won't work.
MS Windows Questions This may be caused by a problem with Window's Plug N Play service.
1. Unplug all USB devices from the PC.
2. Open “Device Manager”.
3. Double click “Universal Serial bus controllers". You can see the list of all drivers.
4. Uninstall all drivers which are including “Host Controller”. It could be one by one.
5. Then run “Scan for hardware changes” on “Action” of the menu.
6. Please download USBDeview at the link. http://www.nirsoft.net/utils/usb_devices_view.html
7. Unzip it and run as administrator “USBDeview.exe”.
8. Check “Display Disconnected Devices” like the attachment.

9. Select all mass storages then click right mouse button.
10. Click “Uninstall Selected Devices” on the pop-up.
11. Plug in DL and try entering password.
Why can't I save files to my DataLocker while using Vista.
MS Windows Questions Microsoft Vista requires that you grant administrative permissions for the use of any external hard drive. Here is a step by step.
Step 1 -

Step 2 -

Step 3 -

Step 4 -

Will the DataLocker run under Vista 64 Bit ?
MS Windows Questions Yes, the DataLocker does not depend on the operating system for any security processes. It will run under any operating system that supports NTFS or FAT32 file system "Mass Storage Devices".
I am running Vista and I can't get the firmware or master password utility to work
MS Windows Questions You must run the firmware and Master Password update tools as an "Administrator" in Windows Vista. To do this, simply right-click the program and then select "Run as Administrator"
Mac OS Questions
Can I use the DataLocker with a Mac and Windows system without changing the drive format ?
Mac OS Questions The easiest way to use the DataLocker with both a Mac and Windows based system is to install Macfuse and the Mac NTFS driver.
See below :
1. MacFuse http://code.google.com/p/macfuse/
– Download here: http://macfuse.googlecode.com/files/MacFUSE-2.0.3%2C2.dmg
2. NTFS 3g “driver” http://macntfs-3g.blogspot.com/ – Download here: http://downloads.sourceforge.net/catacombae/NTFS-3G_2009.1.1u1-stable-catacombae.dmg?use_mirror=osdnAfter the Install go to “System Preferences” to the MacFuse and NTFS-3G options.
If you prefer not to install this, you can reformat the Data Locker in the FAT32 drive format.
Why can't I save any files to the DataLocker when using my Mac?
Mac OS Questions The DataLocker comes pre-formatted with Windows NTFS. To use exclusively in a Mac environment simply format the drive on your Mac using HFS+.
If you plan to use the DataLocker between a Windows and Mac environment you have two options:
1) Install the Mac OS NTFS driver. Here are the instructions - http://downloads.sourceforge.net/catacombae/NTFS-3G_2009.1.1u1-stable-catacombae.dmg?use_mirror=osdn or
2) Reformat the drive in the FAT32 format. We highly recommend option 1 due to limitations with the FAT32 file system.
The DataLocker supports multiple partitions and formats allowing you to create numerous partitions with different formats depending on your needs.
DL3 Questions
How do I delete or remove an RFID tag ?
DL3 Questions To remove or delete a registered RFID tag.
Dim lights Embed Embed this video on your siteWhat is a VCD ?
DL3 Questions A VCD is a Virtual CD-ROM. It is a small partition on the DL3 hard drive that appears and functions like an ordinary CD-ROM volume. It is read only and your host system recognizes it as a physical CD-ROM. The DL3 has a free utility which allows you to "burn" a standard ISO disk image up to 4GB in size to your VCD. Since the VCD is an exact mirror of your ISO drive image, the partition is not encrypted however it is only accessible after you have entered your password.
With the DL3, you have the option of enabling or disabling the VCD if you are logged in as the Administrator in the System options menu.
Dim lights Embed Embed this video on your site






